FREQUENTLY ASKED QUESTIONS
Find answers to some of the most common questions we receive here. If you are unable to find your answer, please contact us for additional assistance.
WHERE DO I ENTER THE DISCOUNT OR COUPON CODE?
To enter the discount code or coupon code, please go to your shopping bag. You can click here if you've already added an item to your cart. If not just follow these steps:
- Click on SHOPPING BAG on the top right menu.
- Then click on VIEW BAG.
- You'll be taken to the CHECKOUT Page which has an empty field for you to enter the code.
I'M HAVING TECHNICAL ISSUES MAKING AN ORDER, WHAT CAN I DO?
Please clear your cookies and caches on your browser. Here’s how: https://support.google.com/accounts/answer/32050?hl=en
WHICH PAYMENT METHODS CAN I USE?
We accept all major credit cards and Paypal.
DO YOU SHIP INTERNATIONALLY?
Yes! We ship worldwide. Visit our shipping page to see the flat international rates.
WHERE IS MY ORDER?
You need the tracking number you received in your email to track your order through usps.com or fedex.com depending on your preferred shipment method. If you can't find the tracking number email, you can login to your account to view the tracking number. For guests we have an order status page at the bottum menu under the Account section for you to track your order.
HOW MUCH IS THE SHIPPING COST TO MY ORDER?
We include free shipping for all U.S. orders through U.S.P.S. International orders are free for any order over $70. If you wish to learn more, please click here.
WHICH CARRIER WILL SHIP MY ORDER?
We use USPS and FedEx to ship our orders, you can pick your carrier at checkout.
I JUST SUBMITTED AN ORDER; HOW DO I MAKE CHANGES?
Please contact us immediately; you can only edit orders that are not processed. It usually takes 30 minutes for us to start processing the orders.
CAN I RETURN MY ORDER?
Yes! We accept returns on merchandise up to 28 days of shipment.
To return an order, please contact us for a Return Authorization. Then, return the merchandise with the envelope and shipping material it was sent in, along with a note detailing the reason for the return with your ocntact information.
An AMORIUM representative will contact you when we receive your return
HOW DO I RETURN SOMETHING TO YOU?
To return an order, please contact us for a Return Authorization and simply reuse the envelope and shipping material that your package was sent in.
I HAVE RECEIVED A DAMAGED ITEM WHAT SHOULD I DO?
Email us with your order number and the item that is damaged. We will look into the problem right away!
I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER WHAT SHOULD I DO?
Email us with your order number and the item that is incorrect. We will look into the problem right away!
HOW DO I CARE FOR MY JEWELRY?
Visit our Care Instructions page for proper care information.
MY JEWELRY BROKE! CAN I GET IT REPAIRED?
Yes! Items purchased within 28 days can repaired. All other jewelry purchased after 28 days are dealt with on a case by case basis. Please contact us for more information.
HOW DO I KNOW MY RING SIZE?
Don’t fret! We made finding your ring size is easy. Just follow our Ring Size Guide.
THIS WOULD BE THE PERFECT GIFT; DO YOU HAVE GIFT CARDS?
Yes! Gifts certificates are available for purchases here
CAN A PROMO CODE BE APPLIED TO AN ORDER THAT WAS ALREADY PLACED?
No. Promos may only be applied to orders at time of checkout. You can use your promo code on any new order before its expiration date.
MY PROMO CODE IS NOT WORKING! WHAT SHOULD I DO?
The promo code may be expired. Contact us with the promo code you are trying to use, and we will contact you with follow up instructions.
DO YOU SELL WHOLESALE?
Yes! Please visit our wholesale page for more information.
Does Amorium have a store?
HELP! I’M HAVING TROUBLE ACCESSING MY ACCOUNT.
Please click on forgot my password to receive an email with a reset password link. If you need further assistance, please fill the contact us form.